Vartaa

Refund Policy

Last updated: June 19, 2026

This Refund Policy explains when and how you can obtain a refund for payments made to [YOUR REGISTERED LEGAL ENTITY NAME] for the Vartaa service (the “Service”). It applies to wallet credit top-ups and to subscription plan charges.

1. Wallet credit top-ups

Credits you add to your wallet are used to pay for usage (voice minutes, calls, knowledge-base and workflow operations). You may request a refund of unused credits within 7 days of the top-up. Credits that have already been consumed by usage are non-refundable.

2. Subscription plans

Subscription fees are billed in advance for each billing period. If you cancel, your plan stays active until the end of the current period and is not auto-renewed; the current period is generally non-refundable except where required by law or at our discretion. If you were charged in error or experienced a duplicate charge, contact us and we will refund it in full.

3. How refunds are issued

• Refunds are returned to the original payment method (card / UPI / netbanking).
• Approved refunds are typically processed within 5–7 business days; the time to appear on your statement depends on your bank or card issuer.
• Refunds are made in the original currency of the charge. Currency-conversion differences from your bank are outside our control.

4. Non-refundable items

• Credits already consumed by usage.
• Past subscription periods that have already been delivered.
• Charges flagged as fraudulent or in breach of our Terms of Service.

5. How to request a refund

Email product.anavcloudsoftwares@gmail.com from your account email with your organization name and the invoice number (find invoices under Account Settings → Billing). We respond to refund requests within 3 business days. See also our Cancellation Policy.